Subject Pages

Quality Management - Finding Articles

Our Discovery Service will provide you with many articles you need. But sometimes you, perhaps on a lecturer’s advice, may prefer to look at a specific resource such as a named database, single publisher site or even a particular journal title. Consider using one or more news services to keep you up to date with the business world.

Click on the button bars below to show/hide suggested resources.

These are designed to bring together published research (articles, conference papers, possibly books) across defined areas. You can then use their sophisticated search options to find articles written on specific subjects/topics.

The following databases are suggested as good starting points for finding Quality Management materials. This list is not exhaustive, and you may find other databases more suited to your needs.

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Good place to search for articles from professional journals not found on Google Scholar as well as academic articles. Click on the peer-reviewed button if you only want academic articles.

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Emerald is very strong in marketing management. All journals are from the same publisher. Best results found if you do an advanced search. There you can also choose to search just for case studies or literature reviews. Click on Journal of the Week for free weekly access to two of Emerald's journals.

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Engineering Village not in Discovery 

This is a huge database which will give you articles and conference papers from engineering and IT journals not covered by Business Source Complete.

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Full text of technical literature in electrical engineering, computer science and electronics

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In spite of its name, this database has thousands of articles on business and management topics

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This journal helps companies to decide if benchmarking is right for them, and shows them how to go about it successfully. It is designed as both a study of techniques and a practical manual, so that companies acquire important background knowledge as well as the information they need to instigate their own benchmarking programme.

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This journal deals with all aspects of business and manufacturing improvements, from the training of senior managers in total quality management techniques, to innovations in processing and production which raise standards of product quality. It is a unique blend of managerial and technical material aimed at managers, engineers and academics.

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This academic journal of the American Society for Quality provides articles, review articles and commentary on education and practice of quality, leadership, employee involvement for business, government and education.

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Previously Managing Service Quality (see entry below) this peer reviewed journal publishes research in the field of service management and is useful to both researchers and practitioners. Topics covered include Service Quality; Service Innovation; Customer Satisfaction and Loyalty; Service Marketing; Service Operations; Service HRM

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This peer reviewed journal publishes research in the field of service management aimed at both researchers and practitioners. In January 2015 it became Journal of Service Theory and Practice -see separate entry.

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This peer reviewed journal provides up-to-date research, consultancy work and case studies on quality including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors.

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Aimed at senior executives in business and industry who wish to gain and maintain competitive advantage through TQM programmes this journal covers all aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.

Keep up-to-date and develop your awareness of the business world by using these services

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The Economist not in Discovery 

Click through to Publishers site for full-text. Leading weekly magazine covering global political, economic and business news. Includes archive back to 1997. On Campus use only (or use VPN or Web Proxy when away from the University

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Access todays FT and the archive back to 2004. Find up to date business and commercial news, global financial markets, company and industrial sector information. Explore data on companies. markets and investments including charts and research tools.

Note you must register using your UoP email address at the branded UoP registration page – after this use the Registered users link to access the service.

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Nexis not in Discovery 

Full text articles from many news sources and trade journals both UK and international. Archives sometimes stretching back to the late 1990s.

Look for the sections starting with these numbers. The shelf end guide cards will help you find various aspects of the subject. Remember the Discovery tool/catalogue will help you locate useful e-material.

production management
quality management
software quality

See also:

You may also find relevant resources listed under: Business & Management.

Your Subject Team

Sue Stevenson

(Faculty Librarian)

Email: sue.stevenson@port.ac.uk

Phone:(023) 9284 3238

Lizzie Wildgoose

(Assistant Faculty Librarian)

Email: lizzie.wildgoose@port.ac.uk

Phone:(023) 9284 3452